Privacy Policy

1. Introduction

Morvexilon ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at morvexilon.com (the "Site"), use our services, or otherwise interact with us.

We operate from 42 Greenfield Lane, Meadowbrook, Surrey GU24 8NP, United Kingdom. For any privacy-related questions or concerns, you may contact our Data Protection Officer at privacy@morvexilon.com or by calling +44 1234 567 890.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, phone number, message content)
• Subscribe to our newsletter (email address)
• Use our septic system size calculator (property details, number of bedrooms, occupancy information)
• Request a consultation or quote (name, address, property details, contact information)
• Communicate with us via email, phone, or other channels

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms that led you to our Site
• Device type, screen resolution, and language preferences

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. Cookies are small data files stored on your device. We use essential cookies required for the Site to function, preference cookies that remember your settings, and analytics cookies that help us understand how visitors use the Site. You can control cookie preferences through your browser settings or our cookie consent mechanism. Disabling certain cookies may limit your ability to use some features of our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to your inquiries, provide consultations, generate septic system recommendations, and fulfill service requests.
• Communication: To send you information you have requested, including newsletter content, maintenance reminders, and service updates.
• Site improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and content of our Site.
• Personalization: To customize your experience and provide content relevant to your interests and property needs.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Safety and security: To protect against fraudulent, unauthorized, or illegal activity and to ensure the security of our Site and systems.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on the following legal grounds:

• Consent: When you opt in to receive our newsletter, submit a contact form, or accept cookies.
• Contractual necessity: When processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.
• Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, ensuring website security, and conducting business analytics, provided these interests do not override your fundamental rights and freedoms.
• Legal obligation: When processing is necessary to comply with a legal obligation to which we are subject.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential. These include web hosting providers, email service providers, and analytics platforms.
• Installation partners: If you request installation services, we may share relevant property and contact details with our vetted installation partners in your geographic area, only with your explicit consent.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our Site of any change in ownership or uses of your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Specific retention periods are as follows:

• Contact form submissions: Retained for up to 3 years from the date of submission, unless an ongoing business relationship exists.
• Newsletter subscriptions: Retained until you unsubscribe, after which your email address is deleted within 30 days.
• Calculator usage data: Anonymized and retained for analytical purposes indefinitely. Personal identifiers are not stored with calculator results.
• Client project records: Retained for 7 years following completion of services, as required for warranty and regulatory compliance purposes.
• Website analytics data: Retained for up to 26 months in anonymized or aggregated form.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure server infrastructure with regular security updates and monitoring
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and vulnerability testing
• Staff training on data protection and privacy best practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches in accordance with applicable law.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to erasure: You have the right to request deletion of your personal information under certain circumstances.
• Right to restrict processing: You have the right to request that we limit the processing of your personal information.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at privacy@morvexilon.com or write to us at our office address. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. In the event that data needs to be transferred outside the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Secretary of State, or transfers to countries deemed to have adequate data protection by the UK government. We will inform you and obtain your consent where required before any such transfer takes place.

10. Children's Privacy

Our Site and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information as soon as possible. If you believe we may have collected information from a child under 16, please contact us immediately at privacy@morvexilon.com.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or resources that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit. This Privacy Policy applies solely to information collected by our Site.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, providing additional notice (such as a banner on our Site or an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information: